Refund policy

We offer free returns within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with its original tags and packaging. You will also need your receipt or proof of purchase.

To start a return, email us at contact@bellemarisol.com. If your return is accepted, Belle Marisol will provide a prepaid return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions

We cannot accept returns for gift cards. Please contact us if you have questions about a specific item.

European Union cooling-off period

If merchandise is shipped into the European Union, you also have the right to cancel or return your order within 14 days for any reason and without justification, subject to applicable law. The item must be unworn or unused, with its original tags and packaging, and you will need your receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, email contact@bellemarisol.com.